Uncle Jon's Book Factory Return & Cancellation Policy

Love it or Return it — 30 Days

We want you to love your purchase, but if it’s not quite right, no worries. You have 30 days from the date you receive your item to request a return.

Order Cancellations

Because our system sends order data to our fulfillment partners immediately after you place an order, we’re unable to cancel orders once they are submitted. Please double-check your cart and shipping information before completing checkout.

Eligibility

Items must be in the same condition that you received them—unread, unused, and in original packaging where applicable.

How to Start a Return

Email us at support@unclejonsbookfactory.com with your order number and the reason for the return. We’ll reply within 1 business day with next steps.

Shipping Costs

Our Error (damaged, defective, wrong title/edition) – We cover everything. You’ll receive a pre-paid shipping label and we’ll refund your original shipping cost.

Change-of-Mind or Other Reasons – You’re responsible for return shipping. Use any carrier you like or ask us for a discounted label that we can deduct from your refund. Please note that original shipping costs are non-refundable.

Items sent back without an approved return request will not be accepted.

Packaging Responsibility

Customers are responsible for ensuring returned items are adequately packaged to avoid damage in transit. Returned books must arrive in resellable condition to qualify for a refund.

Where to Send Returns

Return Center
7311 Innovation Blvd
ATTN: 20AR443
Fort Wayne, IN 46818
(857) 887-4529

Need an Exchange?

The quickest way is to return your item for a store-credit refund, then place a new order.

EU, UK & Canadian Customers — 14-Day Cooling-Off

If your order ships to the EU, UK, or Canada, you may return it within 14 days for any reason. Unless the item is faulty, you’ll cover return shipping costs.

Refunds

Approved returns are refunded as store credit usable on any future Uncle Jon's Book Factory purchase. Store credit will be emailed to you within 10 business days after we receive and inspect your return.

If 15 business days have passed since we confirmed receipt of your return and you haven’t received your credit, contact us at support@unclejonsbookfactory.com.

We’re grateful for you. 🫶